Visiting our showroom by appointment on Monday to Friday

Return Policy

Taps Logo 02 Taps Depot Ltd.
  • All returns and/or exchanges must be made within 14 days from the original purchase date and must be arranged with a return goods authorization from [email protected]

  • Refunds and/or exchanges are subject to a minimum of 15-35% restocking fee.

  • The product must be in original packaging without any damage on the package and in a resalable condition.

  • If customers get approval to return any product; they must deliver it to our location or ship it by courier.

  • No refunds/exchanges on custom and special-order items.

  • No refunds/exchanges on clearance and display items.

  • All products are guaranteed by the manufacturer warranty as per their specified terms and conditions and must be handled directly with the manufacturer.

  • Bath City Design is not responsible for any plumbing or installation charge.

Our recommendation:

Taps depot is following the manufacturer’s return policies and customers can ask us about any specific product return policy.