TOTO ULTRAMAX®II One-piece Toilet, Elongated Bowl Comfort Height – Washlet+ Connection

IMPORTANT NOTICE BEFORE ORDERING THIS ITEM (PLEASE READ CAREFULLY)

This estimated delivery time applies only to the following colours: Bone, Sedona Beige, Black, and Colonial White.

SPECIAL ORDER / FINAL SALE

This is a Special Order / Non-Stock Item, ordered specifically for you from the manufacturer or supplier. Once the order has been submitted to the manufacturer or supplier, it is FINAL SALE and cannot be cancelled, returned, exchanged, or modified, except where required by applicable law.

A cancellation request is not an approved cancellation. If we agree, at our discretion, to accept a cancellation, a cancellation/restocking fee of up to 50% may apply, reflecting manufacturer, freight, administrative, and other costs already incurred, to the extent permitted by law.

PRICE-MATCHED ORDERS

Any order receiving a price match or special price adjustment is FINAL SALE and cannot be cancelled or returned, except where required by applicable law.

At our discretion, a price-matched order may be modified or exchanged for a different item of the same or greater value, subject to availability, manufacturer restrictions, and payment of any price difference and applicable costs.

ESTIMATED FULFILLMENT: 14–18 BUSINESS WEEKS

The estimated fulfillment timeframe is 14–18 business weeks. This is an estimate, not a guaranteed delivery date.

This estimate refers to the time required to obtain and prepare the merchandise for shipment. Courier/carrier transit time and courier/carrier delays are additional and are not included in the estimated 14–18 business week fulfillment timeframe.

Manufacturer schedules, inventory availability, freight interruptions, customs, weather, holidays, and other circumstances outside our reasonable control may affect fulfillment or delivery. Business weeks exclude weekends and statutory holidays.

We will provide updated information regarding material delays when reasonably available. These estimates and exclusions do not override any delivery, cancellation, or refund rights under applicable law.

PAYMENT DISPUTES / CHARGEBACKS

Customers should contact us directly regarding any order concern so we can review the issue and work toward a resolution.

Opening a credit-card chargeback, PayPal claim, or other payment dispute does not, by itself, cancel a Special Order.

If a dispute is opened, we may provide the payment provider or financial institution with relevant evidence, including product-page disclosures, estimated fulfillment information, checkout acceptance, Terms and Conditions, supplier records, communications, invoices, shipping/tracking records, and proof of delivery or pickup.

Where permitted and operationally necessary, fulfillment or shipment may be temporarily placed on hold while a payment dispute is investigated or resolved. Such a hold does not constitute an approved cancellation and does not remove any obligations imposed on us by applicable law or payment-provider rules.

IF A DISPUTE IS RESOLVED IN OUR FAVOUR

If a dispute is resolved in our favour and the purchase agreement remains valid, the order remains subject to the original agreed purchase price and applicable terms. Any unpaid balance and properly disclosed shipping charges remain payable.

All payments retained or restored to us will be credited toward the order. You will not be required to pay the same purchase amount twice.

Once the merchandise is ready and we provide written notice, you must arrange pickup within the reasonable collection period stated in that notice or arrange delivery under the agreed shipping terms. Any change from agreed delivery to pick up requires agreement unless the original purchase terms already provide for pickup.

We reserve the right to seek recovery of reasonable, documented additional costs directly resulting from the dispute, but only where those costs are legally recoverable, permitted by applicable payment-provider/card-issuer rules, and supported by an enforceable contractual term or court order.

Losing a dispute does not automatically increase the agreed purchase price to MSRP or make every expense incurred in responding to the dispute payable by the customer.

Nothing in this policy limits your rights or remedies under applicable law or applicable payment-provider/card-issuer rules.

SHIPPING CHARGES

Shipping is not included unless expressly stated otherwise. Applicable shipping charges, or the method used to calculate them, will be disclosed before purchase. Where agreed at checkout, shipping charges may be invoiced when the merchandise is ready, and payment may be required before release to the carrier.

FREIGHT ITEMS / SHIPPING DAMAGE / INSURANCE CLAIMS

For freight or oversized items, including but not limited to toilets, bathtubs, shower doors, mirrors, vanities, sinks, and other fragile or heavy merchandise requiring freight transportation, the following conditions apply:

If an item is damaged during transportation by a third-party courier or freight carrier, Taps Depot LTD will assist the customer by submitting a shipping damage or insurance claim to the responsible courier, freight company, or third-party shipping broker.

Taps Depot LTD is not responsible for damage caused by third-party carriers to the extent permitted by applicable law. Our assistance with submitting a claim does not constitute an admission of liability or a guarantee that the carrier or insurer will approve or pay the claim.

FREIGHT DAMAGE CLAIMS / PAYMENT DISPUTES

By placing an order for a freight item, the customer acknowledges and agrees that:

• Taps Depot LTD may assist with submitting and following up on a damage claim with the responsible carrier or shipping insurer.
• Any approved compensation may be paid directly to the customer by the courier, freight company, or insurer, subject to the applicable claims process.
• The customer agrees to cooperate with the claims process and promptly notify Taps Depot LTD of any compensation received.
• The customer agrees not to knowingly obtain duplicate compensation for the same shipping damage through both a carrier insurance claim and a credit-card chargeback, PayPal dispute, or other payment dispute.
• If compensation has already been received for the same loss, the customer must disclose that payment to the relevant payment provider, carrier, or insurer.

IMPORTANT: Submitting a freight damage claim does not automatically cancel the original purchase transaction. Customers are encouraged to contact Taps Depot LTD before initiating a payment dispute so the issue can be reviewed and resolved without duplicate claims.

Nothing in this policy removes or restricts the customer’s statutory rights, including applicable rights to remedies for damaged goods, or rights under payment-provider rules. Taps Depot LTD remains responsible for any obligations imposed on it by applicable law.

CUSTOMER ACKNOWLEDGMENT

By completing your purchase and accepting our Terms and Conditions at checkout, you acknowledge that you were informed of and accepted:

• The item’s Special Order / Non-Stock status and Final Sale conditions;
• The estimated 14–18 business week fulfillment timeframe;
• Additional courier/carrier transit time and possible carrier delays; and
• The applicable shipping, payment, cancellation, and return terms.

Your checkout acceptance and related electronic records may be retained and provided as supporting documentation in connection with a payment dispute or chargeback.

By placing your order, you confirm that you have read, understood, and agreed to this Important Notice and our applicable Terms and Conditions, Cancellation Policy, Shipping Policy, and Return Policy, subject always to your rights under applicable law.

Preserve the beautiful matte finish of your Cairn Neoroc(R) sink with this stainless steel rack, designed to sit inside the basin. The rack also safeguards your fragile dishware and glasses.